Privacy Policy


Last Updated: 25-07-2025


Information

Welcome to the Privacy Policy for PayFlex (“Service”). This policy outlines how PayFlex collects, uses, discloses, and protects personal information when you use our payment gateway services.

Information we collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number.
  • Payment information: credit/debit card details, bank account information.
  • Transaction details: transaction history, purchase details.
  • Technical information: IP address, device type, browser information.

Use of information

We use the collected information for the following purposes:

  • Process transactions and provide payment services.
  • Verify identity for security and fraud prevention.
  • Communicate with users regarding transactions and account updates.
  • Improve our services, customer experience, and security measures.
  • Comply with legal obligations.

Information sharing

We may share personal information with:

  • Payment processors: to facilitate transactions.
  • Service providers: for operational purposes.
  • Legal authorities: to comply with legal obligations.

Security measures

We prioritize the security of your personal information:

  • Encryption: We use encryption to protect sensitive data during transmission.
  • Access Control: Access to personal information is restricted to authorized personnel.
  • Regular Audits: We conduct security audits to identify and address vulnerabilities.

Cookies & tracking

We may use cookies and similar technologies to enhance user experience and gather usage data. You can adjust your browser seƫngs to manage cookies.

Third party links

Our service may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.

Your choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent for certain processing activities.
  • Opt-out of promotional communications.

Changes to privacy policy

We may update this policy from time to time. Any changes will be posted on our website.

Data transfers

Your personal information may be transferred to and processed in other countries. By using our service, you consent to these transfers.

Data Retention Period Policy

Introduction

This Data Retention Period Policy outlines the guidelines and procedures regarding the retenƟon and disposal of data collected and processed by PayFlex (“the Website”). The policy is established to ensure compliance with applicable laws, protect user privacy, and optimize storage resources

Scope

This policy applies to all data collected, processed, and stored by the Website, including but not limited to personal information, transactional data, logs, and any other data types.

Retention periods

1. Personal Information:> Personal information collected from users will be retained only for the duration necessary to fulfill the purposes outlined at the time of collection or as required by law. Once the purpose has been fulfilled, or if there is no longer a legitimate business need, personal information will be securely deleted or anonymized.
2. Transactional Data: Transactional data, including but not limited to purchase history, payment details, and account activity, will be retained for a period necessary to facilitate transactions, provide customer support, and comply with legal obligations. Upon the expiration of the retention period, transactional data will be securely disposed of in accordance with established procedures.
3. Logs and System Data: Logs and system data, including access logs, error logs, and system-generated data, will be retained for a period necessary for system operation, security, and troubleshooting purposes. Retention periods for logs and system data will be determined based on operational requirements and regulatory obligations.

Data disposal

1. Secure Disposal: All data slated for disposal will be securely erased or anonymized using industry standard methods to prevent unauthorized access or disclosure.
2. Documentation: Records of data disposal activities, including dates, methods, and responsible parties, will be maintained for audit and compliance purposes.

Exceptions

Exceptions to the specified data retention periods may be made in cases where retention is necessary to comply with legal obligations, resolve disputes, enforce agreements, or protect the legitimate interests of the Website and its users.

Review & revisions

This Data Retention Period Policy will be reviewed periodically to ensure its continued relevance and compliance with applicable laws and regulations. Any revisions to the policy will be communicated to relevant stakeholders and published on the Website.

Contact information

For inquiries or concerns regarding these Terms, please contact us at info@payflex.in